A
Single point of contact
for all Member and Provider needs
IT STARTS WITH HELLO!
At the beginning of the plan year, we make outbound phone calls to each member and open the lines of communication.
Our multi-lingual team reviews the member benefits and we make sure they know that our number is all they need to get their questions answered…it’s the start of a great relationship!
A NEW LEVEL OF CUSTOMER CARE
Our goal is to eliminate all surprises in coverage by:
- Creating access to the employee’s preferred provider
- Setting appointments and confirming benefits
- Assisting in the claims process
- Wrapping our customer care across all benefits.
UTILIZING BENEFITS
- Educating the member on the value of the programs
- Engaging members in all cost containment programs
- Engaging members throughout the benefit year using outbound call campaigns and text messaging
